The Mission of Southwest Airlines

The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit.

“Our people are our single greatest strength
and most enduring longterm
competitive advantage.”

Gary Kelly, CEO Southwest Airlines

Terry Eisenbart
Corporate Relations Manager
Read all about Terry

Our Commitments

We don’t take our commitments lightly. We are dedicated to doing the right thing, keeping you safe, and fostering trusting relationships between our Employees, our Customers, our Suppliers, and our Planet.

We Weren’t Just Airborne Yesterday

Timeline - Southwest Airlines History Advertising - Maybe we made group travel a little too easy? Photo Gallery Fun Facts

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What is LUV?

Southwest has been in LUV with our Customers from the very beginning. Therefore, it’s fitting that we began service to San Antonio and Houston from Love Field in Dallas on June 18, 1971. As our Company and Customers grew, our LUV grew too! With the prettiest Flight Attendants serving “Love Bites” on our planes, and determined Employees issuing tickets from our “Love Machines,” we changed the face of the airline industry throughout the 1970s. Then in 1977, our stock was listed on the New York Stock Exchange under the ticker symbol “LUV.” Over the ensuing years, our LUV has spread from coast to coast and border to border thanks to our hardworking Employees and their LUV for Customer Service.